Get in Touch With Us
Got a question about a bonus offer, spotted something that needs updating, or want to flag a concern about how we cover online slots? This page explains how to reach the Best Online Casinos team, what we can help with, and what we can't.
How to Reach Our Team
Email is the best way to get in touch. Write to us at [email protected] and a real member of our editorial team will read and respond to your message — we don't rely on automated replies to close out enquiries. Include a short line on what your message is about (a review correction, a bonus terms question, a partnership enquiry) so we can route it to the right person quickly.
We aim to respond within two working days. During busier periods, particularly around new casino launches or bonus updates, it may take a little longer. Thanks for your patience if it does.
What We Can Help With
- Questions about our reviews — If anything about how we rate or compare US online casinos and their slot libraries is unclear, ask and we'll explain our reasoning.
- Corrections — Bonus terms, wagering requirements, and payment processing times change often. If you find something on the site that looks out of date, tell us and we'll check it against the operator's current terms.
- Content suggestions — Want us to look at a particular slot title, payment method, or state's casino regulations in more depth? Reader suggestions genuinely shape what we cover next.
- Partnership or editorial enquiries — If you represent a licensed operator or an affiliate program and want to discuss coverage, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We'll point you toward the state and national support services listed below rather than leaving you to search on your own.
What We Can't Do From This Page
We're an independent comparison site, not a casino operator. That means we can't process withdrawals, verify your identity, resolve a dispute over a specific bet, or access your account with any of the sites listed in our rankings. For those issues, contact the casino's own customer support team directly — most licensed operators listed on Best Online Casinos offer live chat or email support for account-specific problems.
We also can't offer legal advice on whether online slots are permitted in your state. Eligibility depends on your state's gambling laws, and rules for real-money online casino play vary significantly across the US. If you're unsure whether a casino can legally accept players from your state, check with the casino directly or your state's gaming regulator before signing up.
Before You Email Us About a Specific Offer
If your question relates to one of the bonuses shown on this site — such as the welcome offers from Raging Bull, Uptown Aces, or Ignition — a faster first step is usually to read the full terms on the operator's own site. Wagering requirements, game restrictions, maximum withdrawal caps, and expiry windows are set by the casino, not by us, and they do change. If after reading the terms you still have a question we can help clarify, we're glad to look into it.
If You Need Support Around Your Gambling
If gambling has stopped being enjoyable, is affecting your finances, or you're worried about your own play or someone else's, please reach out to a support service as well as us. Most licensed US online casinos offer self-exclusion tools and deposit or time limits directly in your account settings. National organizations such as the National Council on Problem Gambling operate a confidential helpline for anyone in the US who needs to talk to someone. Mentioning a concern like this in your message to us won't be ignored — we'll do what we can to point you toward the right resource for your state.
Readers looking for options outside standard US-licensed platforms can also see our page on trusted non-GamStop casinos in the UK, though note that page addresses a different market and regulatory setup than the US.
A Note on Accuracy
We try to keep bonus terms, payment details, and licensing information current, but operators change their offers without much notice. If something you read on Best Online Casinos doesn't match what you find when you visit a casino directly, please tell us. Reader reports are one of the main ways we catch outdated information, and we'd rather hear about it than leave it uncorrected.